🎫 Package

5 Sessions of 120-Minute Authentic Thai Massage

1. You can receive a full refund if you have not redeemed any services. 2. If you wish to receive a refund for the remaining sessions, the redeemed sessions will be charged at a “Single Session Price” of $360. For example, if you had already redeemed 3 sessions, the “Redeemed Price” will become $360 x 3 = $1,080 and the “Refundable Price” will equal to the “Package Price” minus by the “Redeemed Price”, which is $2,980 - $1080 = $1,800. 3. If the “Redeemed Price” is higher than the cost of the package, you will receive no refund. 4. If the merchant chose to terminate the service, you can receive a full refund for the remaining sessions and the redeemed sessions will be calculated based on the “Package Price”, which is $324.

Within 120 days of purchase

For refunds, please email storesupport@hellotoby.com and include information such as Order Number (in Confirmation Email), your email address and telephone number. The refund process will take approximately 10-14 business days.

1. A confirmation email will be sent to you after the payment has been received. Please make your booking with the merchant at your earliest convenience. 2. Before consuming the service, please present your Redemption Code (stated in the confirmation email or under “My Voucher“ in your account) to the merchant to redeem the service.

1. This voucher can only be redeemed once and cannot be refunded or exchanged for cash. 2. This voucher is valid for 120 days from the day of purchase. Strictly no extension will be allowed. 3. All services on this voucher must be redeemed on the same day unless stated otherwise. 4. The Redemption Code must be presented to the merchant and verified for redemption. 5. Treatment results and progress may vary depending on the customer’s skin and physical conditions. 6. The assignment of massage therapist depends on availability. 7. If you are pregnant, injured, or suffering from other body pains, please inform the massage therapist in advance. 8. In case of a dispute, Toby reserves the right of the final decision on the interpretation of the Terms and Conditions.

1. Please make your booking in advance. 2. The treatment should take 1-2 hours. 3. Please inform the merchant 2 days in advance if you need to reschedule. 4. A confirmation email will be sent within the next 5 minutes after successful payment. If you do not receive it, it is possible that the email has been caught by the spam filter. Please check the spam folder of your email account. In the future, kindly ensure all emails from HelloToby are marked as "Not Spam".