Lobby（Langham Place）

Lobby is a customer-centric hair salon where each hairstylist attentively listens to the needs of customers. The salon is managed by 10 professional hairstylists, each with an average of 10 years of hairdressing experience. The hairstylists at Lobby are young individuals who have a keen understanding of current trends. They will recommend suitable hairstyles based on the client's needs, facial features, and hair quality, in line with contemporary cultural trends, ensuring that all customers at Lobby can have a fresh and trendy hairstyle.

Lobby selects products from Japan and Korea for its customers, such as Shiseido and Fiole. The hairstylists choose suitable hair products based on the customer's needs and hair condition. Additionally, some of the products used by Lobby contain herbal ingredients, ensuring a natural composition. These products do not burden the scalp when used on the customer's hair and scalp, allowing customers to have a stylish look without compromising the health of their hair and scalp.

The hairstylists at Lobby aim to improve the hair and scalp condition of customers after the treatment. They analyze the customer's scalp and hair quality before recommending suitable treatments. During the process, the responsible hairstylist explains daily hair and scalp care methods to customers so they can maintain their hair health at home. After the treatment, the hairstylist follows up with customers via phone to monitor the condition of their hair. By providing this comprehensive service, Lobby has built trusting relationships with various customers and gained support from many Key Opinion Leaders (KOLs).

The salon also places a strong emphasis on the customer service experience. Understanding that hair treatments may require a longer duration, Lobby offers tea, coffee, and water for customers to enjoy during the service. Additionally, customers are welcome to bring food to the salon to enjoy during the treatment. The salon provides WiFi and chargers for customer use, ensuring a comfortable and enjoyable hair treatment experience. All tools used during the service are disinfected afterward, ensuring that customers can relax and enjoy their treatment in a safe and comfortable environment.