Master Wong has worked as a plumber for over 10 years and believes that understanding customer needs is the pinnacle to building successful customer relationships and being responsible, diligent, and thorough has been essential to his success. Because of his hardworking attitude, Master Wong, a repeated Top Pro winner, has received rave customer reviews, which have served as his motivation to deliver quality service with wholeheartedness.
【2022 Top Pro】Master Wong — Relationship between Hard Work & Responsibility
Updated: Feb 10 2022
【2022 Top Pro】Master Wong — Relationship between Hard Work & Responsibility
Empathy in the Time of the Pandemic
While many industries have been hit hard by the pandemic, Master Wong is lucky to be able to sustain his business as plumbing is a part of everyday life. Instead of raising his prices, Master Wong chose to have empathy for clients during the pandemic and decided to offer his professional and quality service at a reasonable price.
While most plumbers have a macho demeanor, Master Wong, on the contrary, is kind and caring and always puts his clients first. He is also super cautious when it comes to pandemic preventive measures and always makes sure that he wears a face mask and sanitizes his hands when he is on the job.
Master Wong keeps being cautious about pandemic preventive measures to ensure the safety of both clients and himself.
Professionalism & Customer Priority
There were times when Master Wong had to take over failed projects done by unlicensed plumbers and clean up their mess. This is the reason why Master Wong constantly talks about the importance of being professional, having a sense of responsibility, and putting his clients as a top priority. He understands that professionalism alone is not enough, having a sense of responsibility is equally important. Whether it is before or after receiving a quotation request on Toby, Master Wong always makes an effort to understand what his clients are looking for and involve them in the discussion about the quotation and project materials and will only confirm the order when all details are in.
At the same time, Master Wong will only accept orders that he is confident about because he doesn’t want to fail his clients and it is the responsible thing to do. Such work ethics have been key to Master Wong’s success as an expert plumber.
Master Wong will only accept the orders which he is confident to do the best as he can.
Why Choose Toby?
Master Wong has done extensive research on different service pairing platforms and feels that Toby has a diversified customer base that allows him to meet clients from all walks of life. He once had a client who was renovating his flat and needed pipe replacement, the client was very accommodating and even asked his upstairs neighbor to hire Master Wong. Everything went smoothly and the word of mouth has helped Master Wong build up his reputation.
Partnering with Friends on Toby
Since joining Toby, Master Wong has started his own business and diversified into other repair services to cater to a variety of customer needs. He has also invited his friend, Kennis the painter, to register with Toby. Aside from sharing tips on becoming a Service Pro, Master Wong and Kennis have worked together and referred clients to each other. While many people see their competitors as enemies, Master Wong feels otherwise and believes that it is an opportunity to learn from others and help out each other.
When asked about the future, Master Wong said that he will solely focus on doing his best because he believes that a person should always fulfill his responsibility in work and life. Whether he is playing the role of a father or a plumber, Master Wong always insists on being responsible and caring and does his best to deal with work and family responsibilities. The combination of outstanding work ethics and hard work have made Master Wong stand out in the crowd.
Master Wong always insists on being responsible and caring and does his best to deal with work and family responsibilities.
