Epidemic Preventive measures implemented to ensure client's health

Door-to-Door Test Sample Pick-up Service

Toby is providing COVID-19 test sample pick-up service to help Hong Kong fight against the pandemic. To reduce community transmission, test samples will be picked up from your home and delivered to designated clinics under the Department of Healthy or the Public Health Laboratory Centre. 
Toby is providing COVID-19 test sample pick-up service to help Hong Kong fight against the pandemic. To reduce community transmission, test samples will be picked up from your home and delivered to designated clinics under the Department of Healthy or the Public Health Laboratory Centre. 
Department of Health Test Sample Pick-up

[Applicable to: Home Confinees, and testings provided by the Department of Health] Courier will pick up the test sample from the client's home and deliver to the clinic or laboratory specified by the Department of Health

Private Medical Institution Test Sample Pick-up

[Applicable to: Private medical institution testings] Courier will pick up the saliva specimen from the client's home and deliver to the clinic or laboratory specified by the client.

Safe and standardized procedure

The pick-up process is safe, fast, and reliable.
Choose your pick-up time and pay in advance.
Upon payment completion, you will receive SMS confirmation.
Please have specimen ready according to DoH instructions on pick-up day.
You will receive a call reminder 15 minutes before pick-up time.
Hand your specimen to the courier
You sepcimen will be delivered on time and successfully.

How to schedule a pick-up

Schedule Pick-Up
Only takes 3 minutes to fill out the required info and receive payment confirmation shortly after.
Receive Confirmation
Receive a booking confirmation email and SMS notification in 1-3 business days.
Wait for Pick-Up
Courier will arrive at your door to pick up the specimen
Multiple safety protocols to protect the health and wellbeing of our customers and courier
Professional Service
All courier are trained in pandemic prevention and sample handling.
Safe Process
Pick-up service fully complies with DoH guidelines.
Comprehensive Protective Measures
All courier will wear masks, disposable gloves, have alcohol hand sanitizer, specimen storage box and disposable storage bags

FAQ

Can I submit a same day pick-up request?

How much does the Department of Health Test Sample pick-up service cost?

How much does the Private Medical Institution Test Sample Pick-up service cost?

How many test samples can be included with each scheduled pick-up?

How do I know when a courier will come and collect my sample(s)?

When should I leave a specimen sample?

How can I place an orde if I do not have a local mobile phone number?

The list of service address where are not in our delivery zone

Can I reschedule the service after booking?

Can I cancel the service after booking?