Question 1

Why Toby Hair Salon?

Accepted Answer

Toby is the largest service-booking platform in Hong Kong. With our extensive list of partners and merchants across Hong Kong, we can provide the best discounted deals on services from home cleaning, beauty and spa treatments, haircuts, and tutoring services. Toby also offers online booking service that is convenient for you and provides the lowest prices with the best quality service.

Question 2

How does Toby provide such discounted prices?

Accepted Answer

Toby negotiates with merchants on the platform for exclusive pricing to continue to bring to our users a variety of exciting discounted services.

Question 3

How do I book a Hair Salon service?

Accepted Answer

To book a service on Toby, simply choose the service you want, fill out the number of people, date, time and your contact information, then complete the purchase online. You will receive a confirmation email soon after which means that your booking was successfully completed. If you are already a Toby user, you can log in at any time to view the reservation details and promo code. If you are a new user, we will send you temporary login information via SMS after successful booking and a link to create an account and set your new password. Now, all your future Toby bookings will be in one place. That's it!

Toby Tip: if you don’t see an email confirmation shortly after completing purchase, please check your Spam folder. To prevent this from happening in the future, be sure to mark Toby emails as “Not Spam”!

Question 4

Does Toby charge a handling fee?

Accepted Answer

Toby does not charge any handling fees. Any applicable fees will be clearly listed in your order receipt before you complete the purchase.

Question 5

Can I choose my hair stylist?

Accepted Answer

Every merchant will have different policies in service details section but if you’d like to request a specific hair stylist, please contact the merchant directly to make this request. You can find contact information in the merchant profile.

Question 6

Do I need to pay a deposit to make a hair styling appointment?

Accepted Answer

Toby will clearly list the merchants that require a deposit. If you don’t see a deposit requirement, it is not required.

Question 7

Approximately how long does the hair cut and styling service take?

Accepted Answer

Service time will vary depending on the type of hair service, a blow dry and cut will take about 1 hour. Hair bleaching and perm could take about 3 or more hours. Please refer to the specific merchant's service page for more details.

Question 8

Does the hair salon provide after sales services?

Accepted Answer

Some hair salons will provide after-sales services or a guarantee period. According to the condition of your hair, the stylist may provide color supplementation or other services. Not every hair salon will have such services, if you book your service through Toby and have comments after the service completion, you can leave reviews on the merchant's page. If you have comments you would like to address to us directly, feel free to contact us.

Question 9

Can I make multiple booking reservations at once on Toby?

Accepted Answer

Yes, Toby does not limit the number of reservations or purchases, but customers are asked to ensure that reservations do not overlap another.

Toby Tip: Every time slot has a limited number of spots, if you wish to make a booking at the same time as your friend, it is recommended that you make one reservation jointly and select "2" in the number of people.

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