As the saying goes, “Success requires hard work”. The sweet fruits of success cannot be achieved without hurdles and challenges. While some might decide to give up midway, there are those who choose to stand steadfast and overcome the obstacles. Mr. Yau from the interior design and renovation industry is the perfect example. When he first became an interior designer, Mr. Yau worked tirelessly to learn the ropes of his trade and insisted on perfecting all aspects of his projects. His persistence and determination have helped him build his own design team and are key to his success of being reelected as a Toby Top Pro.
【2022 Top Pro】Renovation Expert & Designer Mr. Yau on Striving for Perfection
Updated: Feb 10 2022
【2022 Top Pro】Renovation Expert & Designer Mr. Yau on Striving for Perfection
Trusted by Clients
The pandemic has raised public awareness of hygiene and sanitization. As renovation workers are particularly vulnerable, Mr. Yau and his team have reinforced staff training to ensure that all projects are completed in a safe and clean environment and to boost customer confidence. He said, “The support of our customers has made us what we are today and given us the motivation to do better.” Since 2016, Mr. Yau and his team have continuously improved their service quality by upgrading their equipment and hiring staff who possess professional credentials and relevant experience.
Understanding that renovation is a long-term project, Mr. Yau also places great importance on service attitude and customer communication and requires his staff to be professional and patient when dealing with customers, so that all projects can be completed to perfection. Being customer-oriented is Mr. Yau’s work motto and the reason why he succeeded in becoming a Top Pro once again.
Delightful Collaboration with Toby
Mr. Yau has been a satisfied Toby user since the very beginning. He is particularly impressed that Toby does not only have renovation and repair services but also offerings in 100+ service categories, including beauty, home cleaning, and language lessons etc., which he sees as an excellent way of increasing customer traffic and expanding his customer base. He shared, “I once received a negative review due to a miscommunication on an order and the staff at Toby managed to help me and resolve the issue quickly.” Aside from customer support, Mr. Yau also appreciates that Toby introduces system updates and new features regularly and the willingness of its staff to sort out issues and problems that arise between Service Pros and customers. In addition, Mr. Yau praised that Toby Pro app enables him to handle orders and enquiries easily and provides him with a channel to communicate with his customers, allowing him to do his job with great ease.
Being customer-oriented is Mr. Yau’s work motto.
Looking into the Future
Mr. Yau believes that the “Top Pro” title serves as a recognition of his team’s professionalism. Since winning the award, he has experienced a high repeat customer rate and received numerous referrals, all of which have helped him make a name in the business. He professed, “This award has definitely encouraged our team to step up our game and proved that our hard work hasn’t gone to waste. It is also a testament to our growth as a team.” Mr. Yau is confident that his team will continue to deliver professional and quality services and treat their customers as their top priority.
Mr. Yau always insists on being responsible and professional and does his best to satisfy customers needs.
