The pandemic has greatly impacted businesses during the past 2 years. As Top Pro 2020 and a partner of a moving company, Rayyan pointed out that it is paramount to take care of his coworkers’ needs during this crucial period. He expressed, “Having a good supply of surgical masks and being on-site to help out are just the basics, the most important thing is to focus on communication and to put yourself in others’ shoes.” Rayyan is not just referring to his coworkers but also his customers.
【2022 Top Pro】Rayyan the Expert Mover on the Importance of Professionalism
Updated: Feb 10 2022
【2022 Top Pro】Rayyan the Expert Mover on the Importance of Professionalism
From Journalism to the Moving Industry
Rayyan started off as a journalist when he first graduated from university. Even though journalism and the moving industry have nothing in common, fate has led Rayyan to become a partner at a moving company. Rather than managing paperwork and orders in the office, Rayyan is a hands-on guy who prefers to be on-site and do the actual moving. He admitted, “Manual labor is much more enjoyable because it’s all about teamwork!” He also stressed that getting more orders does not only mean more work for his coworkers but also more admin work on his part.
Rayyan once got a client whose building had a confirmed case of coronavirus just 2 days before the move… Even though his company has clear guidelines for such situation, Rayyan decided to go the extra mile and handle the crisis. Rayyan has always been an easy-going person, but he would never sacrifice the welfare of his coworkers, he shared, “I am not going to put up unreasonable or outlandish requests from clients because I have to protect my coworkers!”
“Manual labor is much more enjoyable because it’s all about teamwork!”
Coworkers vs “The Outsider”
Being the bridge between customers and his coworkers and an “outsider”, Rayyan realizes that he has to depend on his coworkers to learn the ropes of the trade, he pointed out, “It is important to establish trust and communication within the team because it is all about teamwork.”
Being a partner of the company, Rayyan is the bridge that expedites communication between customers and his staff.
Toby: The Road to Entrepreneurship
Rayyan started using Toby when he first established his company and has found the platform to be the perfect channel for recruiting new customers. He said, “Toby is the most user-friendly and easy-to-use platform on the market” and he thinks that Toby has done a great job on the SEO and acts a convenient channel for customers to receive quotations immediately.
Understanding the importance of SEO and online marketing, Rayyan has also dived into the world of digital marketing, so that he can help his company to expand its business.
When it comes to customers, Rayyan always insists on fair pricing and a relationship of mutual respect because “comfortable collaboration requires professionalism and reason.”
Epilogue
Whenever I am tasked with a Top Pro interview, I would always research on his/her background and experience. In the case of Rayyan, I must admit, I was a bit intimidated because he is a person of “character”, but it turns out, he is simply an honest person who is faithful to his principles.
