5.0
(5765)

Part Time Helper

Fulfill Every Housechore Need of Your Family
All helpers are certified with the professional ERB Domestic Helper Training Certificate
Over 20 standardized service guidelines
Rated 5-star by over 10k families.

Covered Serivces

Most Popular Maid Service Packages
Regular Cleaning
$107/hour
$130

【New customer gets $210 discount】
Our home cleaning service is your solution to quality lives. All cleaners are well trained.

Cooking
$107/hour
$130

【New customer gets $210 discount】

Pick your own home chef to your preference! Enjoy your nutritious, delicious dishes at home!

Nanny
$85/hour
$125

We emphasize on children's safety, and healthy growing childhood. Trusted by thousands of families in Hong Kong.

Standardized Services

With more than 20 standardized service guidelines and standards, we ensure you getting the best service at the most affordable prices. Result varies with services and hours requested.
Washroom

Carefully clean the dark spots that are easily overlooked. Keep the mirror surface bright and free from water stains.

Kitchen

Fully decontaminated the stove and cooker hood. Make sure the cooking environment is safe and hygienic.

Bedroom and Living room

Wipe furniture in all directions, clean windows and floors carefully, and thoroughly. Perform bed linen change and laundry.

Happiness Guarantees

Helper Safety Insurance
Toby has purchased Personal Safety Insurance to cover our maids in case of workplace injuries.
Priority to Assign The Same Helper
The same helper will be preferentially selected with better service experiences for package buyer
Hassle-Free Maid Matching
We put high importance on customers needs, and dedicate to match a suitable helper.
Caring Customer Support
We provide quality services as well as full support for before and after sale.

How it Works

Book Online
Tell us what you need and get instnat, affordable pricing
Confirm Helper
Receive e-mail and SMS confirmation within 24 hours.
Sit Back and Relax
An experienced and vetted helper will be there on time.

FAQs

What is the procedure for booking?

After completing the payment, you will receive a confirmation email. Meanwhile, we will start the matching process to find a cleaner for you. Upon successful matching, you will receive a booking success confirmation email. If no matching can be made, you will receive an email stating your unsuccessful application, while the authorized payment will be refunded to your account.

Can I cancel or modify the booking after purchasing?

Rescheduling: You can modify the service time and date, but it will be subjected to the following terms: We only accept applications of modification 1 business day (within office hours) before the service, and there would be an administrative fee of $50 per service modification.
Cancellation: Cancellation charges will be assessed as an administrative fee based on when the cancellation notice is received 1 business day (within office hours) prior to the service date, an administrative fee of $100 will be charged. No refund would be approved when cancellation notices are received on the service date nor the business day before the service after office hours.
*The above terms are not applicable to office cleaning monthly plan, pest control service, carpet cleaning, leather renew, rug cleaning, and laundry services. Details please kindly refer to specific services' terms and conditions.

Do your pros have insurance?

Toby has purchased a basic insurance plan for home service personnel. But since we are a platform matching jobs for service providers, we recommend you to purchase the insurance for pros according to the Employees' Compensation Ordinance.

Any expiry date for service package？

After purchasing the service, all service should be used before the expiry date, otherwise they will be considered forfeit.

1-time：within one month
3-time：within 3 month
12-time：within 6 month
24-time：within 12 month

Will the cleaner bring their own cleaning supplies?

We strongly recommend to purchase and provide cleaning supplies. Or else you will be responsible for paying back the purchases made by our housekeeping assistant, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.
Detergents: Blue Viva, Jie Liang, Bleach water, Dishwashing Liquid
Tools: Water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Reminder before service provider comes

Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.

More FAQ about Home service.

For more FAQ about home service, please refer to https://toby.fyi/YP00Z5
Reviews
5.0
(5765)
Cherie Kong
5.0
Apr 19 2024
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Satisfied, thank you Sister Shan for being punctual and very polite

Cherie Kong
5.0
Apr 19 2024
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This is the first time I use toby to tell the time, and my family is satisfied with the service. Thank you, Sister Qi.

Cherie Kong
5.0
Apr 19 2024
Auto-translated from Chinese (Traditional)
show original review

Very polite, punctual, good attitude

About Part-time Helper in Hong Kong - Housekeeper, Home Cleaning, Home Assistance in Hong Kong

The part time helpers and home assistants on our platform are verified and reviewed on a professional level. They are experts with a wealth of housekeeping experience and a sincere attitude. The experts on the platform consist of domestic companies that provide local employees, as well as independent domestic helpers. Be it household cleaning, one-time cleaning, cooking, washing, care services (such as taking care of children, elderly and pets) or other general housework, they can complete it devotedly. You can hire them with assurance.

Apart from the recommended Housekeepers, I'd also like to check the price of hiring a part-time helper!

You can click "Buy now" on our web page to see our service details and rates. Or you could download our mobile app Hellotoby to place your customized request for a part time domestic helper. In no time, you will receive quotations from at most 4 home assistants. You can pick the Pros according to your preference, and hire the one who suits you the most based on his/her quotation or past reviews. Your service requests will be solved by the best solution on our platform.

What is the service scope of the part time helper?

According to the daily needs of your family, the domestic helper will carry out household cleaning, washing, laundry ironing, food preparation, other maid services, and simple care. The home caregiver specifically for elderly care workers will also provide comprehensive and caring care and professional escort.

What is the average hourly rates to hire a part time helper?

Housekeepers could be divided into maids, home assistants, part-time domestic helpers, cleaners, and the elderly caregiver. The employers can choose whether they want the housekeeper to live with them. Housekeeper charges will be adjusted according to different types of service and working hours. In terms of general household needs, most people will choose to hire a part-time helper in Hong Kong because of their high flexibility and low cost. The charge of a part-time home assistant is about $100 to $120, it can also be charged by session (~3-hour block), the basic charge will be around $300 to $320. However, if the work involved is more complicated and requires a longer time to complete, the cost will be raised accordingly. Therefore, it is necessary to make clear with the housekeeper in this respect to avoid future disputes.

Do I have to purchase Workers' Compensation Insurance for the part time helper?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

Are there any additional or hidden cost charged by the helper?

If you asked for temporary care for critically ill patients, the housekeeper will charge you an extra 10 to 15 per cent on top of basic rates per day. If the employer lives in a remote area, the fees will be slightly higher. In addition, near festivals, such as the Spring Festival, Mid-Autumn festival, the service fees for housekeeper are usually raised. The most common additional cost will be the compensation insurance for local housekeepers that are required to be purchased by the employer. Under article 40 of "The Employees' Compensation Ordinance", employers must perform their legal duties regardless of the number of hours employed, full-time or part-time, permanent or temporary.
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All helpers are certified with the professional ERB Domestic Helper Training Certificate
Over 20 standardized service guidelines
Rated 5-star by over 10k families.
5.0

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