Question 1

Why Toby?

Accepted Answer

Toby is the largest service-booking platform in Hong Kong. With our extensive list of partners and merchants, we can provide the best discounted deals on services from home cleaning, beauty and spa treatments, haircuts, and tutoring services. Toby users also provide their honest reviews of all the services we have so you can be rest assured before committing to a service.

Question 2

How does Toby provide such discounted prices?

Accepted Answer

Toby negotiates with merchants on the platform for exclusive pricing to continue to bring our users a variety of exciting services.

Question 3

How do I book a service?

Accepted Answer

To book a service on Toby, simply choose the service you want, fill out your contact info, then complete the purchase online. You will receive a confirmation email soon after which means that your booking was successfully completed. If you are already a Toby user, you can log in at any time to view the reservation details and promo code. If you are a new user, we will send you temporary login information via SMS after successful booking and a link to create an account and set your new password. Now, all your future Toby bookings will be in one place. That's it!

Toby Tip: if you don’t see an email confirmation shortly after completing purchase, please check your Spam folder. To prevent this from happening in the future, be sure to mark Toby emails as “Not Spam”!

Question 4

Does Toby charge a handling fee?

Accepted Answer

Toby does not charge any handling fees. Any applicable fees will be clearly listed in your order review before you complete the purchase.

Question 5

Epidemic prevention measures for various facial centers

Accepted Answer

Toby has been paying attention to the epidemic prevention measures of various facial centers. We have carefully selected merchants with strict hygiene standards to ensure the safety of our customers. Customers can use Toby’s search filters and click into merchant profiles to get a better understanding of their hygiene standards.

Question 6

Is it safe to get a facial when pregnant?

Accepted Answer

In general, those who are pregnant can still receive more mild beauty treatments (eg. natural products for non-invasive treatments) but it is not recommended to receive more stimulating treatments (eg. colored lights, lasers, etc.) during pregnancy. Customers should inform the esthetician of pregnancy in advance, or contact the merchant directly for more information.

Question 7

If I have sensitive skin, can I make an appointment?

Accepted Answer

If you have sensitive skin, we recommend contacting the merchant directly for more information on suitability. Each esthetician will have different requirements. You can find the merchant contact info in their store profile.

Question 8

What should I wear?

Accepted Answer

We recommend wearing something simple and comfortable to your facial. Avoid wearing excessive and valuable jewelry as those will likely need to be removed prior to treatment.

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