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Best Air Conditioner Installation and Repair in Hong Kong

Need your AC fixed before you melt? Our Air Conditioning (AC) technicians can help you to solve this problem! Technicians will help you with on-site checking, repairing, and installation! 1-year free warranty is provided. Every Toby technician is interviewed and licensed. Serve with standardized procedures!
Need your AC fixed before you melt? Our Air Conditioning (AC) technicians can help you to solve this problem! Technicians will help you with on-site checking, repairing, and installation! 1-year free warranty is provided. Every Toby technician is interviewed and licensed. Serve with standardized procedures!

Commonly-seen AC problems- completely tackle for you

Ineffictive Cooling

There are many reasons causing ineffective cooling. We provide on-site checking. Service will be dine by experienced technicians with all the additional charges (if any) listed clearly in details. Repairing will be only carried out with clients’ approval.

Leakage

High electricity consumption and non-comparative cooling will be bred by the leakage problem. Toby technicians will tailor-made the repairing plan for you, which costs you only $400 for an on-site inspection (excluding repairing and components’ charges). 7-day CS follow-up will additionally take care of your every purchase.

Other Problems (e.g. noises/ cannot be activated/ slow airflow)

All our technicians are experienced and licensed. All the charges will be listed clearly in details. It only costs you $400 for an on-site visit with a year of free maintenance followed by the service, which securely guaranteed our service quality.

On-site Sighting/ Installation

No inspection fee will be charged for on-site sighting/ installation. All the installation technicians are competent workers, ensuring fulfilment of management offices’ and buildings department’s minor works regulations

Standardised service procedures

Professional licensed technicians guarantee you that full-refund will be granted upon the failure of finding the problems behind. An additional 1-year free maintenance will be provided for service quality promise.
On-site Checking
Full AC Inspection
Test Report Provided
Quotations Provided (If parts changing is needed)
Professional AC repairment
Basic Cleaning
Examination & Testing after Services
Detailed After-repair Report Provided
One Year of Free Maintenance

How It Works

Make a Reservation
Make a Reservation
Choose your ACs' problems and your preferable time slots, prepay and wait for confirmation
Confirmation quickly received
Confirmation quickly received
Email confirmation of successful reservation will be sent at earliest 30 minutes after order placement
Enjoy the service
Enjoy the service
Professional technicians will serve for you on time based on your requirements
Safety Guarantees
Personal Safety Insurance
Toby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Labour Insurance
Labour insurance have been bought for every air conditioner cleaning technician in case of workplace injuries.
After-sales guarantee
Half-year of free maintenance will be provided. Follow-up will be made within the maintenance period if issues occurred caused by our cleaning procedures.

Why Us?

The largest Home Services Reservation Platform in HK
All Pros are experienced and passed background checks
Transparent price, no hidden charges
Compensation guaranteed on any broken units during the cleaning process.
Monday to Sunday Professional Customer Support
Services Cover all 18 districts in HK

Half-year of free maintenance
Appliance of Japan’s newest eco-friendly detergent formula
Protection preventive measures

Top Pros

Mr. Chan
5.0
Hired 350 times
5yrs+ experience
Hello everyone. I’m Mr. Chan and I’ve been an air-con cleaning techincian for 5 years. I, as well as any other Toby’s authorized technicians, am specialised in repairing air conditioners. I sometimes discovered there were problems of customers’ air conditioners when during the cleaning procedure. I can also offer my repairing specialty to clients upon their needs. All customers are satisfied with my performance as I followed each of every step very carefully. Your air conditioners will transform into clean and high-performance ones with my effort.
Mr. Chan
5.0
Hired 450 times
5yrs+ experience
Hello everyone. I’m Mr. Chan with my interest to be air-con cleaning and repairing. I have received many customers compliments on my performance and attitude! Most importantly is that I can try my best to provide quality services to customers. My family also supports my work as they think I can gain sense of satisfaction during my work.
Ying Gor
5.0
Hired 397 times
Hello everyone. I’m Ying and I’ve got more than 10 years of experience in air-con cleaning. I am very familiar with air-con cleaning as I’ve encountered different situations in these 10-odd years, especially for window air-cons, split air-cons and ceiling type air-cons. Every customer is very satisfied with my performance!
User Reviews
5.0
(14326)
Victoria Lai
5.0
May 25 2022
Auto-translated from Chinese (Traditional)
show original review

good attitude

Wenwen Wang
5.0
May 25 2022

very good experience with SEWM8. They offer door to door service and everything went smoothly. No issues with the quality either.

鍾小姐
5.0
May 25 2022
Auto-translated from Chinese (Traditional)
show original review

The service attitude is very good and attentive, and I will continue to support them when I have the opportunity

Partners

FAQ

What is the procedure for booking air conditioner installation or repairing services?

After completing the payment, you will receive a confirmation email. Meanwhile, we will start the matching process for you. You will receive a booking successful confirmation email once the service is matched. If no technicians can be arranged, you will receive an email stating your unsuccessful matching and the authorized payment will be refunded to your account. Generally you will receive service confirmation details and will be contacted by technicians within 20 minutes after order placement. Generally you will receive service confirmation details and will be contacted by technicians within 20 minutes after order placement.

What are the differences of AC repairing service between Toby and other companies?

All the Toby AC repairing services are provided by experienced technicians with transparent pricing and no hidden charges. Every standard procedure will be followed strictly to ensure the greatest service outcome. If you have any question after services, 1 year of free maintenance guarantee and 7-day CS support throughout the week will favour you with ease. Full refund will be even granted upon any unsuccessful repairing cases. Please call 37033250 for free on-site quotations at non-residential areas to enjoy the greatest discount!

Prevention measures of Coronavirus Pneumonia

For the safety of our clients, All Pros can only take orders after our examination proven they have not been to mainland China for the past 14 days and they will wear a mask during services. By the same way, we strongly recommend clients who have been to mainland China for the past 14 days or having related symptoms (e.g. fever/ cough/ sore throat) to seek for medical consultation and quarantine themselves at home. Please do not arrange any home service and inform Toby to reschedule the services during this period of time. (Administrative fee waived). Safety of clients and cleaners is our first priority.

What is the procedure of repairing service?

We will contact you within 1-2 working days after receiving your orders. Technicians would also contact you before or on the service date after order confirmation. Please be noted that full checks and repairing will be done on the service date while technicians will first report to our order handling centre and offer you another service date if cases are related to replacement of components/ refrigerants. (Components’ arrival date will be prolonged due to peak season and re-ordering of the items)

Can I cancel or modify the booking after purchasing?

An administrative cancellation fee of $150 will be charged for cancellation proposed within office hours one working day prior to the service date. No refund for cancellation made on the service date. We would suggest the service to go on for you as scheduled. $150 rescheduling fee will be charged for rescheduling proposed within 24hours prior to service date.

Are there any extra charges for on-site visits?

Our prices are very transparent and fair, and there are no other hidden charges. We only charge $400 per air conditioner for door-to-door testing. If the customer does not repair after inspection, a $400 fee will also be charged. Once inspected, the $400 inspection fee will not be refunded whether you decide to repair or not. In addition, after the engineer arrives for inspection, if the follow-up maintenance involves parts replacement, installation or other items that require quotation, a quotation will be sent by email. (Please note that the on-site inspection fee of $400 will not be deducted or offset in the quotation.)

If the false ceiling needs to be removed and reinstalled, an additional $800 will be charged.

In the case of remote areas such as outlying islands, Ma Wan, Discovery Bay, airports, borders, village housing areas that cannot be accessed by cars or that require service personnel to reach on foot (including Sai Kung, Sha Tin, Ma On Shan, Tai Po, Fanling, Sheung Shui, Sha Tau Kok, Lok Ma Chau, Kam Tin, Yuen Long, Shiba Heung, Tuen Mun, Lam Tei, Tung Chung, Tsuen Wan) Additional tolls for remote areas, tolls (depending on government tolls) will be charged. Inform the additional charge amount before the service date and collect the fee in cash on site. If you do not agree to the charge after the quotation, please notify the engineer or Toby customer service (Tel: 3703 3250) before the service date. If the engineer has arrived at the service site, then cancellations, changes to orders, or waivers of additional charges cannot be made. If the service address needs to be reached by walking stairs, an additional fee of $50 per floor will be charged on-site.

Who is going to provide and bear responsibility for the Air Conditioner Repair Service?

Toby Air Conditioner Repair services are solely provided and performed by the third party service provider. Toby functions solely as a third-party platform to facilitate connection between consumers and suppliers and will only be responsible for booking enquiries. For disputes, please contact the service providers.

Are there any extra charges for the warranty services?

All Toby Air Conditioner Repair services are eligible for 12-month warranty (for the same problems). Please note that if the technicians found that the problems or errors are not caused by our repair service, nor include in the warranty service, we will charge you the original price of one-time repair service, and $200 for emergency service. Please contact us when in need.

Reminder

Customers should ensure that the setting of the construction sites fulfilled the safety requirements of the Labour Department. If the construction sites are failed to fulfill the safety standards, our technicians have the right to terminate the service. No refund will be given regarding the above situation. $150 administration fee would be charged for rescheduling the service. For enquiries, please call us at 3703 3250.

For more information:

For more FAQ about home cleaning service, please refer to https://toby.fyi/YP00Z5

About Air Conditioning Installation, Maintenance/Repair and Handyman

Need your AC fixed before you melt? Why is your air conditioner not cooling properly?

Our Air Conditioning (AC) technicians can provide you various air conditioning service in Hong Kong, including air conditioner maintenance, air conditioner repair, air conditioner installation etc. Keep your AC in a good condition in no time!

The air conditioning maintenance company and technicians on our platform are verified and reviewed on a professional level. Our technicians are trained and well-educated with air conditioning repair and maintenance knowledge, experienced in specialty services such as air conditioner installation, air conditioner leakage, teardown... The passionate pros on Toby are here to help you solve any of your concerns!

Apart from the recommended Air Conditioning technicians, I'd also like to check the price of hiring a Air Conditioner Handyman!

As soon as you fill in and submit your customized air con repair request on our platform, you can check the quotations to in the payment page.

What is included in the air conditioning maintenance service?

Our service scope includes the provision air conditioner installation and teardown for domestic, businesses and offices. The most common problem in air conditioner repair is leakage. According to the model of the air conditioning unit, the technicians will carry out the corresponding repair for window or split air conditioner. Looking at the commercial scale air conditioning units, faulty components are usually what caused it to fail. If your air conditioner is broken and urgently needs an alternative solution, you can also inquire our technicians to receive air conditioner installation and related repair/maintenance quotations.

What qualifications are required for air conditioner technicians?

Since there are certain potential risk for technicians to carry out air conditioning related maintenance and repair, plus there are related accidents reported in recent years. Therefore, it is required for technicians to be registered as an electrician at the Electrical and Mechanical Services Department of Hong Kong and receive relevant professional license. Air conditioner handymen has to received Grade R Electrical Works qualification by law before carrying out any low pressure air conditioner device repair. Only professional electricians are allowed to handle air conditioner installation and troubleshooting.

The a/c unit is not cooling, does it mean I have to replace the refrigerant for the window/split air conditioner?

Refrigerants in window air conditioner regenerates on a recycle, so technically it will sustain permanently. On the other hand for split air conditioners, potentially there might be cracks in pipes that result in leakage due to improper installation. In this scenario, replacing the refrigerants may not solve the issue, consulting a technician for thorough inspection will be the best solution in the case.

What is included in the air conditioning maintenance service?

Our service scope includes the provision air conditioner installation and teardown for domestic, businesses and offices. The most common problem in air conditioner repair is leakage. According to the model of the air conditioning unit, the technicians will carry out the corresponding repair for window or split air conditioner. Looking at the commercial scale air conditioning units, faulty components are usually what caused it to fail. If your air conditioner is broken and urgently needs an alternative solution, you can also inquire our technicians to receive air conditioner installation and related repair/maintenance quotations.

What qualifications are required for air conditioner technicians?

Since there are certain potential risk for technicians to carry out air conditioning related maintenance and repair, plus there are related accidents reported in recent years. Therefore, it is required for technicians to be registered as an electrician at the Electrical and Mechanical Services Department of Hong Kong and receive relevant professional license. Air conditioner handymen has to received Grade R Electrical Works qualification by law before carrying out any low pressure air conditioner device repair. Only professional electricians are allowed to handle air conditioner installation and troubleshooting.

The a/c unit is not cooling, does it mean I have to replace the refrigerant for the window/split air conditioner?

Refrigerants in window air conditioner regenerates on a recycle, so technically it will sustain permanently. On the other hand for split air conditioners, potentially there might be cracks in pipes that result in leakage due to improper installation. In this scenario, replacing the refrigerants may not solve the issue, consulting a technician for thorough inspection will be the best solution in the case.

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