Epidemic Preventive measures implemented to ensure client's health

Home Cleaning

All Tobydomestic and part-time helpers have been interviewed, vetted and trained based on strict criteria. They have extensive cleaning experience and a positive service attitude. Toby ensures that all service staff have not travelled to Mainland China within the past 15 days and requires them to wear a face mask during the service period. This is a choice that can give you a peace of mind! Enquiry: 3703 3250
All Tobydomestic and part-time helpers have been interviewed, vetted and trained based on strict criteria. They have extensive cleaning experience and a positive service attitude. Toby ensures that all service staff have not travelled to Mainland China within the past 15 days and requires them to wear a face mask during the service period. This is a choice that can give you a peace of mind! Enquiry: 3703 3250

Choose Your Home-cleaning Plan

3-Session Cleaning Package
3-Session Cleaning Package
Sold 19,807 times

【$120 Discount + $90-$300 Package Discount】

・Suitable for whom have never purchased Toby services

・This package is valid for 3 months

From $107/hrFrom $130/hr
1-Session Home Cleaning Service
1-Session Home Cleaning Service
Sold 20,845 times

【Limited-Time Offer: Instant $30 New Customer Discount】

・Suitable for customers with temporary cleaning needs

・Purchase and use at any time!

From $130/hr
12-Session Home Cleaning Package
12-Session Home Cleaning Package
Sold 17,016 times

【$280 New Customer Discount + $360-$1200 Package Discount】

・Suitable for families with long-term cleaning needs

・This package is valid for 6 months

From $107/hrFrom $130/hr

Standard Service Procedures

Over 20 standard service indexes to satisfy 99% of your cleaning needs. <Results may vary due to time limit. >
Floor Cleaning
Surface Cleaning
Kitchen Cleaning
Window Wiping
Cabinet Cleaning
Bathroom Cleaning
Toilet Cleaning
Grease & Stain Removal
Tidying

How It Works

Make a Reservation
Make a Reservation
Choose a package and your preferred time slot, make your payment and wait for an email confirmation.
Assigning a Cleaner
Assigning a Cleaner
You will receive an email confirmation as fast as 3 hours.
Service Completion
Service Completion
The service staff will arrive at the agreed time to provide service.
Safety Guarantees
Personal Accident Insurance
HelloToby has purchased Personal Accident Insurance for every service staff in case of workplace injuries.
Domestic Helper Insurance
Partnering with InsurFun and Dah Sing Insurance, we can provide customers with Domestic Helper Insurance for as low as $28 and has a coverage of HK$100 million in labour insurance and HK$1 million in third-party insurance.
After-Service Guarantee
If you are dissatisfied with the service staff, we can rearrange another service staff for free, so that you can enjoy quality service.

Why HelloToby?

The largest Home Services Reservation Platform in HK
All helpers are trained and have passed our background check
Clear pricing with no hidden charges
ERB Foundation Certificate in Domestic Helper Training
7-Day Customer Support
Services cover all 18 districts
After-Service Guarantee
Average Pairing Time: 3 hours

Top Pros

Ms. Chan
5.0
Hired 580 times
Certificate in Post-natal Care & Home Assistant
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, I will give you back a clean and cozy home!
Ms. Lee
5.0
Hired 350 times
Certificate in Home Assistant
My name is Lee, I have more than 5 years experence and have served more than 500 families. Look forward to serving you.
Ms. Lam
5.0
Hired 450 times
Over 10 years experience
Halo, this is Hwa. Babysitting, Cooking and Cleaning are my specialities. A lot of customers praise me for my high efficiency. No matter it is move-in cleaning, or regular claning, I can always tidy up fast.
User Reviews
5.0
(9072)
Carmen Fung
5.0
Nov 30 2021
Auto-translated from Chinese (Traditional)
show original review

Very good attitude, polite and punctual

JUDY
5.0
Nov 30 2021
Auto-translated from Chinese (Traditional)
show original review

Very good attitude, very polite, good attitude, punctual

JUDY
5.0
Nov 30 2021
Auto-translated from Chinese (Traditional)
show original review

Be punctual and attentive, with a good attitude and polite

Partners

FAQ

What is the booking process like?

After completing payment, you will receive a payment confirmation email. Toby will then start to match you with an available cleaner tailored to your service goals. Once we find the right match, you will receive a booking success confirmation email. However, the matching progress is affected by different factors(e.g. service location and schedule) and the matching result is not guaranteed. In the case that Toby cannot find an available cleaner, you will receive a notice from our phone call or email for an unsuccessful booking. Your authorized payment will be refunded back to your original form of payment shortly if you would not consider to reschedule.

COVID-19 Safety Protocols

For the safety and health of our clients, cleaners can only take orders after we verify that they have not been to mainland China in the past 14 days and that they will wear a mask during services. In order to prevent the spread of the virus, we strongly recommend clients who have been to mainland China in the past 14 days or have COVID-related symptoms (e.g. fever, cough, sore throat, etc.) to seek medical consultation and self-quarantine at home. Please do not arrange for any home services during this time. Reach out to our support team to reschedule any previously scheduled appointments and we will waive all administrative fees for you. The safety of our clients and cleaners is our first priority.

Can I cancel or modify the booking after purchasing?

Rescheduling

Service times and dates can be modified, but they will be subject to the following terms: we only accept modification requests during our regular business hours at least one business day prior to service date. There is a $50 administrative fee per service modification.

Cancellation

Cancellation requests must be made during our regular business hours one business day prior to service date. There is a $100 cancellation fee for all valid cancellation requests.

No refund will be issued if cancellation requests are received on the service date or after our office hours on the business day prior to the service date. 

*The above terms are not applicable to the office cleaning monthly plan, pest control service, carpet cleaning, leather renew, rug cleaning, and laundry services. Please kindly refer to these specific services' terms and conditions for more information.

Do your Pros have insurance?

HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for Pros according to the Employees' Compensation Ordinance.

Any expiry date for service packages?

Yes, expiry dates for service packages can be found in your package details. After purchasing the package, all services should be used before the expiry date or they will be forfeited.

Service package expiry times

1-time: within one month

3-time: within 3 months

12-time: within 6 months

24-time: within 12 months

Will the cleaner bring their own cleaning supplies?

We strongly recommend purchasing and providing cleaning supplies for the cleaner. Otherwise, you may be responsible for paying back the purchases made by your cleaner, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.

Cleaning Detergents: Blue Viva, Jie Liang, bleach, dishwashing liquid

Cleaning Tools: water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Reminder before service provider comes

Please kindly pay attention to the door bell or phone notifications to ensure that you can open the door for our service providers. If customers fail to open the door on time, our service providers will wait nearby for 45 minutes. If customers still fail to open the door for the service provider after 45 minutes, the service providers have the right to leave and terminate the service. If customers answer the door after the first 45 minutes, the service providers will continue to provide services according to the original time slots. No refund or rescheduling will be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 during our business hours at least one business day before the service date.

More FAQ about Home Cleaning service.

For more FAQ about our home cleaning service, please refer to https://toby.fyi/YP00Z5

About Home Cleaning

Home cleaning service on Toby - brief introduction

Looking for reliable home cleaning services? The home cleaners on Toby have been vetted and trained to provide the best service. Not only are they experienced in home cleaning, but they are also sincere and professional. Whether you need cleaning for specific areas (e.g.. kitchen, bathroom, etc.), or for a specific purpose (i.e. move-in cleaning or post-renovation cleaning), your needs will be taken care of. Depending on the size of your house, we will arrange the best suited home cleaner for you so you can hire our Pros without a second thought.

Apart from the recommended home cleaners, I'd also like to check the average cost for cleaning.

You can click "Buy now" on our web page to see our service details and rates. Or you could download our mobile app, Hellotoby, to place your customized request for home cleaning. Almost instantly, you will receive a quote from us and your service requests will be solved by the best solution on our platform.

What kind of cleaning can be provided by the maid or cleaning company?

Besides home cleaning, they can also provide speciality services such as cleaning new residences, vacant homes, and furniture with extra care. If you wish to hire a cleaning company, they can even provide a wider range of options in terms of home cleaning services on a more standardized and professional level, such as deep cleaning, pest control and fumigation.

How do I choose between independent cleaners and cleaning companies? How to choose the most suited home cleaning services?

The fees for home cleaning are charged on an hourly basis. For home cleaning service on a smaller scale, the cost of hiring a part time cleaner is more or less the same as hiring a cleaning company.

However, the geographical factors will influence the cleaner’s incentive to travel as well as the cleaning rates. For example, hiring a part time cleaner who lives in Yuen Long to work in Tuen Mun will spike up the hourly rates.

Relatively speaking, the cleaning company is flexible in the sense where they can locate at least 1 worker to different districts for large-scale home cleaning services. Yet, employing the same independent cleaner will give you a sense of security.

Do I have to purchase Workers' Compensation Insurance for the part time helper?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

What kind of preparations should be done prior to cleaning?

We recommend that homeowners try to move clutter, dirty clothes, rubbish, etc. elsewhere for the convenience of the cleaner to manage the cleaning process. To avoid any possible theft, all valuables like jewellery should be locked in a place that cannot be accessed by the cleaner. Please kindly store important documents and differentiate from other scrap paper. All pets and plants should be placed properly for the convenience of the cleaner.

Also, the client should notify the cleaner of areas or rooms that are expected to be cleaned and any restricted area(s). Home cleaners may bring their own cleaning detergents so please check for any potential allergies before cleaning.

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