Epidemic Preventive measures implemented to ensure client's health

Home Cleaning

Toby cleaners have years of professional experience. All our cleaners are carefully vetted and trained to clean your house in accordance with our strict COVID-19 safety protocols. Enquiry: 3703 3250
Toby cleaners have years of professional experience. All our cleaners are carefully vetted and trained to clean your house in accordance with our strict COVID-19 safety protocols. Enquiry: 3703 3250

Choose Your Home-cleaning Plan

One-Time Clean, now $30 OFF
One-Time Clean, now $30 OFF
Sold 20,845 times

First time Toby customer? Urgent home cleaning need? Choose our one-time service, now with a $30 discount for our all new customers.

From $120/hrFrom $130/hr
Triple Action: 3-Time Cleaning Plan
Triple Action: 3-Time Cleaning Plan
Sold 19,807 times

Clear space, clear mind. Every home needs a good professional clean-up every now and then. We’re here to help.

・New Toby customers get $300 off this plan.

From $107/hrFrom $130/hr
Consistent Clean: 12-Time Cleaning Bundle
Consistent Clean: 12-Time Cleaning Bundle
Sold 17,016 times

Our home is our sanctuary. Keep your space clean and clear so you can do your best work with this 12-time professional cleaning bundle. 

・We’re offering all our new customers $640 off this package.

From $107/hrFrom $130/hr

Our Standard Cleaning Procedure

Toby cleaners are trained to meet a 20-point standard cleaning checklist to fulfill 99% of family sanitation standards. *Depending on your requested service duration, final outcomes may vary.
Spotless Floor
Clean Surfaces
Kitchen Clean Up
Window Wipe Down
Cabinet Wipe Off
Water Stain Removal
Bathroom Clean Up
Stain & Mould Free
Tidy & Neat

How It Works

Make a Reservation
Make a Reservation
Fill out a few simple questions and confirm the booking details.
Assigning a Cleaner
Assigning a Cleaner
Toby assigns a Pro cleaner based on your requests. You will receive a booking confirmation email and SMS notification in 1-3 business days.
Service Completion
Service Completion
Your Toby Pro cleaner will complete the cleaning service efficiently and effectively on the scheduled booking date.
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Home Assistant Insurance
We work with Insurfun and Dah Sing Insurance to provide Home Assistance Insurance (starting as low as $28) with $100M premiums of Labor Insurance and $1M premiums of 3rd-party Liability Insurance.
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace your Toby Pro free of charge. At Toby, we strive to provide the best service for our customers.

Why Toby?

Largest Home Services Reservation platform in Hong Kong
All domestic Pros have passed skills trainings and background checks
Transparent pricing and no hidden charges
Professional ERB Domestic Helper Training Certification
Monday - Sunday Customer Support
Services cover all 18 districts in Hong Kong
Quality service guaranteed, diligent post-service follow-up
Fast booking match time

Top Pros

Ms. Chan
5.0
Hired 580 times
Certificate in Post-natal Care & Home Assistant
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, I will give you back a clean and cozy home!
Ms. Lee
5.0
Hired 350 times
Certificate in Home Assistant
My name is Lee, I have more than 5 years experence and have served more than 500 families. Look forward to serving you.
Ms. Lam
5.0
Hired 450 times
Over 10 years experience
Halo, this is Hwa. Babysitting, Cooking and Cleaning are my specialities. A lot of customers praise me for my high efficiency. No matter it is move-in cleaning, or regular claning, I can always tidy up fast.

User Reviews

5.0
(4640)
鍾聲
5.0
Apr 12 2021
Auto-translated from Chinese (Traditional)
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Good attitude

Maggie
5.0
Apr 12 2021
Auto-translated from Chinese (Traditional)
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Punctual, polite and good attitude

Emily fong
5.0
Apr 11 2021
Auto-translated from Chinese (Traditional)
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Sister Xin works seriously and her house has become very clean. I will look for her again next time!

Partners

FAQ

What is the booking process like?

After completing payment, you will receive a payment confirmation email. Toby will then start to match you with an available Pro tailored to your service goals. Once we find the right match, you will receive a booking success confirmation email. In the case that Toby cannot find an available Pro, you will receive an email for an unsuccessful booking. Your authorized payment will be refunded back to your original form of payment shortly after.

COVID-19 Safety Protocols

For the safety and health of our clients, cleaners can only take orders after we verify that they have not been to mainland China in the past 14 days and that they will wear a mask during services. In order to prevent the spread of the virus, we strongly recommend clients who have been to mainland China in the past 14 days or have COVID-related symptoms (e.g. fever, cough, sore throat, etc.) to seek medical consultation and self-quarantine at home. Please do not arrange for any home services during this time. Reach out to our support team to reschedule any previously scheduled appointments and we will waive all administrative fees for you. The safety of our clients and cleaners is our first priority.

Can I cancel or modify the booking after purchasing?

Rescheduling

Service times and dates can be modified, but they will be subject to the following terms: we only accept modification requests during our regular business hours at least one business day prior to service date. There is a $50 administrative fee per service modification.

Cancellation

Cancellation requests must be made during our regular business hours one business day prior to service date. There is a $100 cancellation fee for all valid cancellation requests.

No refund will be issued if cancellation requests are received on the service date or after our office hours on the business day prior to the service date. 

*The above terms are not applicable to the office cleaning monthly plan, pest control service, carpet cleaning, leather renew, rug cleaning, and laundry services. Please kindly refer to these specific services' terms and conditions for more information.

Do your Pros have insurance?

HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for Pros according to the Employees' Compensation Ordinance.

Any expiry date for service packages?

Yes, expiry dates for service packages can be found in your package details. After purchasing the package, all services should be used before the expiry date or they will be forfeited.

Service package expiry times

1-time: within one month

3-time: within 3 months

12-time: within 6 months

24-time: within 12 months

Will the cleaner bring their own cleaning supplies?

We strongly recommend purchasing and providing cleaning supplies for the cleaner. Otherwise, you may be responsible for paying back the purchases made by your cleaner, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.

Cleaning Detergents: Blue Viva, Jie Liang, bleach, dishwashing liquid

Cleaning Tools: water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Reminder before service provider comes

Please kindly pay attention to the door bell or phone notifications to ensure that you can open the door for our service providers. If customers fail to open the door on time, our service providers will wait nearby for 45 minutes. If customers still fail to open the door for the service provider after 45 minutes, the service providers have the right to leave and terminate the service. If customers answer the door after the first 45 minutes, the service providers will continue to provide services according to the original time slots. No refund or rescheduling will be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 during our business hours at least one business day before the service date.

More FAQ about Home Cleaning service.

For more FAQ about our home cleaning service, please refer to https://toby.fyi/YP00Z5

About Home Cleaning

Home cleaning service on Toby - brief introduction

Looking for reliable home cleaning services? The home cleaners on Toby have been vetted and trained to provide the best service. Not only are they experienced in home cleaning, but they are also sincere and professional. Whether you need cleaning for specific areas (e.g.. kitchen, bathroom, etc.), or for a specific purpose (i.e. move-in cleaning or post-renovation cleaning), your needs will be taken care of. Depending on the size of your house, we will arrange the best suited home cleaner for you so you can hire our Pros without a second thought.

Apart from the recommended home cleaners, I'd also like to check the average cost for cleaning.

You can click "Buy now" on our web page to see our service details and rates. Or you could download our mobile app, Hellotoby, to place your customized request for home cleaning. Almost instantly, you will receive a quote from us and your service requests will be solved by the best solution on our platform.

What kind of cleaning can be provided by the maid or cleaning company?

Besides home cleaning, they can also provide speciality services such as cleaning new residences, vacant homes, and furniture with extra care. If you wish to hire a cleaning company, they can even provide a wider range of options in terms of home cleaning services on a more standardized and professional level, such as deep cleaning, pest control and fumigation.

How do I choose between independent cleaners and cleaning companies? How to choose the most suited home cleaning services?

The fees for home cleaning are charged on an hourly basis. For home cleaning service on a smaller scale, the cost of hiring a part time cleaner is more or less the same as hiring a cleaning company.

However, the geographical factors will influence the cleaner’s incentive to travel as well as the cleaning rates. For example, hiring a part time cleaner who lives in Yuen Long to work in Tuen Mun will spike up the hourly rates.

Relatively speaking, the cleaning company is flexible in the sense where they can locate at least 1 worker to different districts for large-scale home cleaning services. Yet, employing the same independent cleaner will give you a sense of security.

Do I have to purchase Workers' Compensation Insurance for the part time helper?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

What kind of preparations should be done prior to cleaning?

We recommend that homeowners try to move clutter, dirty clothes, rubbish, etc. elsewhere for the convenience of the cleaner to manage the cleaning process. To avoid any possible theft, all valuables like jewellery should be locked in a place that cannot be accessed by the cleaner. Please kindly store important documents and differentiate from other scrap paper. All pets and plants should be placed properly for the convenience of the cleaner.

Also, the client should notify the cleaner of areas or rooms that are expected to be cleaned and any restricted area(s). Home cleaners may bring their own cleaning detergents so please check for any potential allergies before cleaning.

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