Most Popular Service Packages
【New Customer: 4Hours with $178 OFF】For Flat above 400 sq. ft., 2 Cleaners Plan definitely is your choice. Over 5000 users have chosen and 99% satisfy with the result.
【New Customer: 5Hours with $75 OFF】Your optimal ultra cleaning choice for apartments with 300 sqr. ft' or below. Book 1 personnel plan now with $15/hr OFF!
Standardized Cleaning Procedure
How It Works
Very good attitude, polite and punctual
Quick and clean
Quick and not sloppy, neat and clean, and friendly.
What is the procedure for booking?
After completing the payment, you will receive a confirmation email. Meanwhile, we will start the matching process to find a cleaner for you. Upon successful matching, you will receive a booking success confirmation email. If no matching can be made, you will receive an email stating your unsuccessful application, while the authorized payment will be refunded to your account.
Prevention measures of Coronavirus Pneumonia
For the safety of our clients, cleaners can only take orders after our examination proven they have not been to mainland China for the past 14 days and they will wear a mask during services. By the same way, we strongly recommend clients who have been to mainland China for the past 14 days or having related symptoms (e.g. fever/ cough/ sore throat) to seek for medical consultation and quarantine themselves at home. Please do not arrange any home service and inform Toby to reschedule the services during this period of time. (Administrative fee waived). Safety of clients and cleaners is our first priority.
Can I cancel or modify the booking after purchasing?
Rescheduling: You can modify the service time and date, but it will be subjected to the following terms: We only accept applications of modification 1 business day (within office hours) before the service, and there would be an administrative fee of $50 per service modification.
Cancellation: Cancellation charges will be assessed as an administrative fee based on when the cancellation notice is received 1 business day (within office hours) prior to the service date, an administrative fee of $100 will be charged. No refund would be approved when cancellation notices are received on the service date nor the business day before the service after office hours.
*The above terms are not applicable to office cleaning monthly plan, pest control service, carpet cleaning, leather renew, rug cleaning, and laundry services. Details please kindly refer to specific services' terms and conditions.
Do your pros have insurance?
HelloToby has purchased a basic insurance plan for home service personnel. But since we are a platform matching jobs for service providers, we recommend you to purchase the insurance for pros according to the Employees' Compensation Ordinance.
Will the cleaner bring their own cleaning supplies?
We strongly recommend to purchase and provide cleaning supplies. Or else you will be responsible for paying back the purchases made by our housekeeping assistant, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.
Detergents: Blue Viva, Jie Liang, Bleach water, Dishwashing Liquid
Tools: Water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges
Can the Renovation Pros be there at the same time as Post-renovation Cleaning?
No, you cant. This will affect the service quality and the cleaning experts doing their jobs.
Reminder before service provider comes
Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.