Epidemic Preventive measures implemented to ensure client's health

Post-renovation Cleaning

Toby Post-renovation Cleaning Team have more than 10+yr experience. All cleaners would wear face mask during services.
Toby Post-renovation Cleaning Team have more than 10+yr experience. All cleaners would wear face mask during services.

Most Popular Service Packages

2 Helpers ‧ Clean Faster & Cheaper
2 Helpers ‧ Clean Faster & Cheaper
Sold 12,098 times

【New Customer: 4Hours with $178 OFF】For Flat above 400 sq. ft., 2 Cleaners Plan definitely is your choice. Over 5000 users have chosen and 99% satisfy with the result.

From $138/hrFrom $160/hr
1P Plan ‧ Whole House Ultra Clean
1P Plan ‧ Whole House Ultra Clean
Sold 24,768 times

【New Customer: 5Hours with $75 OFF】Your optimal ultra cleaning choice for apartments with 300 sqr. ft' or below. Book 1 personnel plan now with $15/hr OFF!

From $145/hrFrom $160/hr

Standardized Cleaning Procedure

Over 20 standard cleaning checkpoints of detailed professional cleaning. <Final outcome would be affected by requested service duration>
Stains Removal
Floor Cleaning
Cabinets Wipe Down
Washroom Sanitization
Indoor Windows Cleaning
Stovetop Wipe Down
Sink & Faucet Wipe Down
Cleaning from Corner to Corner
Spotless Surface

How It Works

Make a Reservation
Make a Reservation
Fill out a few simple questions and confirm the service details.
Assigning a Cleaner
Assigning a Cleaner
The confirmation email and SMS will be sent to you once the cleaner confirms the job. Normally it will take 1-3 business days.
Service Completion
Service Completion
The cleaner will help you solve your household issues effectively and efficiently on the cleaning date.
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Home Assistant Insurance
The only firm cooperates with Insurfun and Dah Sing Insurance, providing Home Assistant Insurance from $28 with $100M premiums of Labor Insurance and $1M premiums of Third-party Liability Insurance
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace the helper for you for Free! We strive to provide the best service you deserve.

Why Us?

The largest Home Services Reservation Platform in HK
All domestic helpers passed skills trainings and background checks
Transparent price, no hidden charges
Professional ERB Domestic Helper Training Cert
Monday to Sunday Professional Customer Support
Services Cover all 18 districts in HK

Quality Guaranteed, Caring After-Service Follow-up
Average matching time as low as 3 hours

Top Pros

Ms. Chan
5.0
Hired 580 times
10Y Post-renovation Cleaning
My name is Ying! I have more than 10-year experience of cleaning experience. Give me 3 hours, I will give you back a clean and cozy home!
Ms. Lee
5.0
Hired 350 times
Certificate in Home Assistant
My name is Lee, I have more than 5 years experence and have served more than 500 families. Look forward to serving you.
Ms. Lam
5.0
Hired 450 times
Over 10 years experience
Halo, this is Hwa. Nanny, Cooking and Cleaning is my speciality. A lot of customers praise me for my high effienecy. No matter it is move-in cleaning, or regular claning, I can always tidy up fast.

User Reviews

5.0
(2717)
張小姐
5.0
Jan 18 2021
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Very good attitude, polite and punctual

丘小姐
5.0
Jan 15 2021
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Quick and clean

Sharon Kwok
5.0
Jan 11 2021
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Quick and not sloppy, neat and clean, and friendly.

Check 2717 reviews

Partners

FAQ

What is the procedure for booking?

After completing the payment, you will receive a confirmation email. Meanwhile, we will start the matching process to find a cleaner for you. Upon successful matching, you will receive a booking success confirmation email. If no matching can be made, you will receive an email stating your unsuccessful application, while the authorized payment will be refunded to your account.

Prevention measures of Coronavirus Pneumonia

For the safety of our clients, cleaners can only take orders after our examination proven they have not been to mainland China for the past 14 days and they will wear a mask during services. By the same way, we strongly recommend clients who have been to mainland China for the past 14 days or having related symptoms (e.g. fever/ cough/ sore throat) to seek for medical consultation and quarantine themselves at home. Please do not arrange any home service and inform Toby to reschedule the services during this period of time. (Administrative fee waived). Safety of clients and cleaners is our first priority.

Can I cancel or modify the booking after purchasing?

Rescheduling: You can modify the service time and date, but it will be subjected to the following terms: We only accept applications of modification 1 business day (within office hours) before the service, and there would be an administrative fee of $50 per service modification.

Cancellation: Cancellation charges will be assessed as an administrative fee based on when the cancellation notice is received 1 business day (within office hours) prior to the service date, an administrative fee of $100 will be charged. No refund would be approved when cancellation notices are received on the service date nor the business day before the service after office hours.

*The above terms are not applicable to office cleaning monthly plan, pest control service, carpet cleaning, leather renew, rug cleaning, and laundry services. Details please kindly refer to specific services' terms and conditions.

Do your pros have insurance?

HelloToby has purchased a basic insurance plan for home service personnel. But since we are a platform matching jobs for service providers, we recommend you to purchase the insurance for pros according to the Employees' Compensation Ordinance.

Will the cleaner bring their own cleaning supplies?

We strongly recommend to purchase and provide cleaning supplies. Or else you will be responsible for paying back the purchases made by our housekeeping assistant, and an additional hour will be enforced on top of the total cleaning time in order to compensate for the time spent purchasing the supplies.
Detergents: Blue Viva, Jie Liang, Bleach water, Dishwashing Liquid
Tools: Water bucket, towels, rags, brooms, mops, stainless steel scrubber, blade scrapers, glass scrapers, sponges

Can the Renovation Pros be there at the same time as Post-renovation Cleaning?

No, you cant. This will affect the service quality and the cleaning experts doing their jobs.

Reminder before service provider comes

Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.

More FAQ about Home cleaning service.

For more FAQ about home cleaning service, please refer to https://toby.fyi/YP00Z5

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