Epidemic Preventive measures implemented to ensure client's health

Nanny

Toby provides various nanny services all around Hong Kong. All nannies would be wearing face masks during the service.
Toby provides various nanny services all around Hong Kong. All nannies would be wearing face masks during the service.

Your Choice for Nanny Services

$5+ OFF on 1 Time Booking
$5+ OFF on 1 Time Booking
Sold 5,742 times

Optimal try out of our nanny services! All Toby nannies have passed through passed our strict background examination! New customer with $5/hour discount!

From $120/hrFrom $125/hr
3 Times Trial Nanny Plan
3 Times Trial Nanny Plan
Sold 6,697 times

【$30 OFF per Hour】Finding the perfect-matched Nanny? Try 3X package which grants you the flexibility to find the right one!

From $95/hrFrom $125/hr
12 Times Nanny Plan
12 Times Nanny Plan
Sold 6,889 times

【SAVE YOU $480+】Toby's nanny service team dedicated to providing your beloved child the best care. We guarantee to pay 100% attention to children's safety and health.

From $85/hrFrom $125/hr

Standardized Nanny Procedure

Over 20 standard service checkpoints, fulfilling 99% families caring standards. <Service duraion would have affected the final outcome>
Meal Preparation
Homework Check
Constant Company
Punctual Pick-up
Lunch Box Ready
Develop Self-Care Ability
Safe Food Handler
MSG-Free Cooking
Basic Home Cleaning

How It Works

Make a Reservation
Make a Reservation
Fill out a few simple questions and confirm the service details.
Assigning a Cleaner
Assigning a Cleaner
The confirmation email and SMS will be sent to you once the cleaner confirms the job. Normally it will take 1-3 business days.
Service Completion
Service Completion
The cleaner will help you solve your household issues effectively and efficiently on the cleaning date.
Safety Guarantees
Personal Safety Insurance
HelloToby has purchased Personal Safety Insurance for every helper in case of workplace injuries.
Home Assistant Insurance
The only firm cooperates with Insurfun and Dah Sing Insurance, providing Home Assistant Insurance from $28 with $100M premiums of Labor Insurance and $1M premiums of Third-party Liability Insurance
Satisfaction Guarantee
If you are not satisfied with the service quality, we will replace the helper for you for Free! We strive to provide the best service you deserve.

Why Us?

The largest Home Services Reservation Platform in HK
All domestic helpers passed skills trainings and background checks
Transparent price, no hidden charges
Professional ERB Domestic Helper Training Cert
Monday to Sunday Professional Customer Support
Services Cover all 18 districts in HK

Quality Guaranteed, Caring After-Service Follow-up
Average matching time as low as 3 hours

Top Pros

Ms. Chan
5.0
Hired 206 times
Certificate in Care Support Worker
Hi Everyone, this is Ying! I have 10-year experience of babysitting . I have attained Foundation Certificate in Care-related Support Worker to further equip myself. I have served over hundreds of families, and gained wide popularity from them. Book me now!
Ms. Lee
5.0
Hired 157 times
Foundation Certificate in Post-natal Care
This is Lee. I was a full-time mom before. Through referral, I studied the Post-natal Care Course and started to serve families who need babysitting service and post-natal care service. Several years ago, I have attained Foundation Certificate in Western Food and Beverage in order to bring flavour freshness to my family members. Till now, I have served for hundreds of families, definitely a hot pick.
Ms. Hwa
5.0
Hired 308 times
Certificate in Chef in Japanese Cuisine
Halo, this is Hwa. Nanny, Cooking and Cleaning are my specialities. A lot of customers praise me for my high efficiency. No matter it is move-in cleaning, or regular claning, I can always tidy up fast. I also have 8 years cooking and babysitting, if you are looking for full-set part time helper, I am your choice.

User Reviews

5.0
(4105)
江女士
5.0
Jan 14 2021
Auto-translated from Chinese (Traditional)
show original review

Very good attitude, punctual and polite

Margaret
5.0
Jan 14 2021
Auto-translated from Chinese (Traditional)
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The overall cleaning is clean and fast. And it&#39;s good to arrive early on time.

Ms. LIU
5.0
Jan 14 2021
Auto-translated from Chinese (Traditional)
show original review

very good! My sister is serious and responsible for being punctual and fast, so clean!

Check 4105 reviews

Partners

FAQ

Can I request the nanny to provide cleaning services?

If you have purchased Basic Nanny package, the nanny is not assigned to provide additional services such as cleaning, and cooking service. We suggest you to purchase our All-inclusive Nanny package or Nanny + Cleaning Package for your needs.

Prevention measures of Coronavirus Pneumonia

For the safety of our clients, cleaners can only take orders after our examination proven they have not been to mainland China for the past 14 days and they will wear a mask during services. By the same way, we strongly recommend clients who have been to mainland China for the past 14 days or having related symptoms (e.g. fever/ cough/ sore throat) to seek for medical consultation and quarantine themselves at home. Please do not arrange any home service and inform Toby to reschedule the services during this period of time. (Administrative fee waived). Safety of clients and cleaners is our first priority.

Do I have to purchase Workers' Compensation Insurance for the nanny?

According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offense and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.

Things to be aware of after completing the reservation?

Call to confirm service

The nanny might call you 1-2 days ahead of time to confirm the service details. Please pay attention to any incoming calls. The following will be confirmed via the phone call:

- Servicer Date

- Service Time

- Serivice Address

- Service Details/Scope

- Child(ren)'s Information

We encourage parents to clealry state the expectations and requests to the nanny, share the strategies to raise the kid and the kid's personality. Therefore, understanding the degree of acceptance from both parties.

How to get along with the nanny?

If you're leaving your kid in the nanny's hands, please prepare items and instructions to handle the kid in order for the nanny to be familiarized with the kid

How can I find out whether the nanny qualifies or not?

1. Communication via phone

You can learn the nanny's professionalism and mannerism via the phone call, and thus estimating how well the nanny adapt to take care of your kid.

2. Listening to the kid's voice

Even before your kid learns how to speak at infant stage, parents can pay attention to the kids' cries whether if the tone is different ie. turn husky. You would be able to differentiate apart from the kid's fear from being away from the parents or the incompatibility with the nanny.

3. Observe the psychological changes in your kid

We do not recommend parents to ask the nanny to bathe the kid because shower time is an intimate moment to bond with your child. Another reason is often times the nanny might not be aware of wounds of the kid, avoiding showering the kid will prevent further injuries and discomfort brought by someone that the kid is not familiar with.

Besides, you should observe the kid's mood and behavioural changes after the hiring of the nanny. Beware of verbal and physical abuse scenarios.

4. Observe the interaction between the nanny and the child

The nanny should know how to cope with cranky or stubborn behaviours, make an initiative to play and spend time with the kid.

Besides, you can pay attention to household changes, for example, whether any hazardous items (i.e. sharp) or daily supplies are misplaced.

5. Observe the nanny's personality and habits

To avoid the nanny spoiling your child, you can observe whether the nanny has bad habits. For instance, does the nanny purchase snacks for the kid without permission? Does the nanny display rude and loud mannerism that results in insomnia for the kid?

Reminder before service provider comes

Please kindly pay attention to the door bell or phone's notification to ensure that you can open the door for our service providers. If customers failed to open the door on time, our service providers will wait nearby for 45mins. If customers still failed to open the door for the service, the service providers have the right the leave and terminate the services. If customers arrived, the service providers will continue serve for you according to the original time slots. No refund or rescheduling would be accepted for the above situations. For any service modification, please kindly contact us at 3703 3250 in at least 1 business day (within office hours) before the service.

About Nanny Services

About Nanny - Caregiver, Daycare, Child Care, Babysitter in Hong Kong

When should I start looking for a nanny? Since it takes time to understand the family and household situation, and then perform screening to prepare the matching procedures, we recommend parents to contact us 1 month prior to the desired service start date. Meanwhile, please allow time to communicate with the nanny and observe on the compatibility among the nanny and the kid. Leaving more time will ensure the adequate nanny service is allocated.

How to select the most suited nanny?

In order to save your time, our platform will pick the most suited nanny for you. When you have submitted the request online, we will gather the child's information and choose the nanny according to the following requirements: Experience, Age, Relevant Certifications, Current number of kids the nanny is taking care of and Nanny's location. 1. You can learn the information of our recommended nanny as outlined in the sent information. 2. We will send the nanny's name and contact after the payment has been approved. You can contact the nanny to agree on the service details and scope, thus confirming the service time and date. 3. If you are not satisfied and want to change to another nanny after the probation period, we will follow-up the case and rearrange another nanny for you.

How to get along with the nanny?

If you're leaving your kid in the nanny's hands, please prepare items and instructions to handle the kid in order for the nanny to be familarize themselves with the kid

How can I find out whether the nanny qualifies or not?

1. Communication via phone: You can learn the nanny's professionalism and mannerism via the phone call, and thus estimating how well the nanny adapt to take care of your kid.

2. Listening to the kid's voice: Even before your kid learns how to speak at infant stage, parents can pay attention to the kids' cries whether if the tone is different ie. turn husky. You would be able to differentiate apart from the kid's fear from being away from the parents or the incompatibility with the nanny.

3. Observe the psychological changes in your kid: We do not recommend parents to ask the nanny to bathe the kid because shower time is an intimate moment to bond with your child. Another reason is often times the nanny might not be aware of wounds of the child, avoiding showering the kid will prevent further injuries and discomfort brought by someone that the child is not familiar with. Besides, you should observe the kid's mood and behavioural changes after the hiring of the nanny. Beware of verbal and physical abuse scenarios.

4. Observe the interaction between the nanny and the child: The nanny should know how to cope with cranky or stubborn behaviours, make an initiative to play and spend time with the kid. Besides, you can pay attention to household changes, for example, whether any hazardous items (i.e. sharp) or daily supplies are misplaced.

5. Observe the nanny's personality and habits: To prevent the nanny spoiling the kid, you can observe whether the nanny has bad habits. For instance, does the nanny purchase snacks for the kid without permission? Does the nanny display any rude and loud mannerism that results in insomnia for the child?

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